IIARD International Journal of Economics and Business Management (IJEBM )

E-ISSN 2489-0065
P-ISSN 2695-186X
VOL. 2 NO. 2 2016


Investigating the Sensorial Marketing Methods in UK Clothing Retail Sector

Muhammad Sajid Saeed, Mahsan Mubarak Alsiari, Iffat Batool


Abstract


In this study, the leading fashion brand of the UK were investigated in terms of their use of sensorial marketing methods. The researcher used survey method in this research. The research was quantitative in nature; hence the quantitative data is collected by administering a questionnaire to the targeted population that is the customers of the leading brand store in the UK. The study’s main purpose was to assess their concerns about sensorial marketing and also to evaluate the consumers’ behaviour. The researcher has administered the questionnaire by a web link for Facebook and also by Google docs which is a free service to develop, gather, collect and analyse data. The findings provide significant and appropriate data which is supported by several theories in the literature. Based on the results of the primary research the following two findings are evident: (1) sensorial marketing is not much adoptive technique in the fashion retail sector as it does not use sensorial marketing techniques in order to attract consumers (2) the techniques of sensorial marketing are not only efficient for clothing sector, but also considered as a key success factor for this sector.


keywords:

Sensorial marketing, UK retail sector, consumer behaviour


References:


Babbie, E. (2013). The Basics of Social Research. 6th ed., Cengage Learning
Costabile, M. (2000). A dynamic model of customer loyalty, 16th IMP-conference, Bath,
U.K

DeVaus, D.A.(2002).Surveys in social research. 5th ed., London: Routledge

Dhurup, M. (Impulsive Fashion Apparel Consumption: The Role of Hedonism, Fashion
Involvement and Emotional Gratification in FashionApparel Impulsive Buying
Behaviour in a Developing Country. Mediterranean Journal of Social Sciences, 5(8),
168-177

Einstein, M. (2008). Brands of faith: marketing religion in a commercial age. Routledge
Elder, R. S., Aydinoglu, N. Z., Barger, V., Caldara, C. Chun, H., Lee, C. J., Mohr, G. S., et al.
(2010). A sense of things to come: Future research directions in sensory marketing. In
Krishna, A. (Ed.),Sensory marketing: Research on sensuality of products(pp. 361-
376). New York, NY: Routledge

Fournier, S. (1998). Consumers and Their Brands: Developing Relationship Theory in
Consumer Research. Journal of Consumer Research, 24, pp. 343-373

Ghodeswar, B.M. (2008). Building brand identity in competitive markets: a conceptual
model. Journal of Product & Brand Management, 17(1), pp. 4-12

Giboreau, A., and Body, L., (2012), Marketing sensoriel, une démarche globale pour les
produitset les services, 2nded., Vuibert, Paris

Howes, D. and Classen, C. (2013). Ways of Sensing: Understanding the Senses in Society.
Routledge

Hoyer, W.D., MacInnis, D.J., and Pieters, R. (2012). Consumer Behavior. 6th ed., Cengage
Learning

Hultén, B., (2011). Sensory marketing: the multi-sensory brand-experience concept.European
Business Review, 23(3)

Hultén, B., (2012).Sensory cues and shoppers' touching behaviour: the case of
IKEA.International Journal of Retail & Distribution Management, 40(4), pp. 273-289

Kenneth, C.E. (2007). Integrated Advertising Promotion, and Marketing Communication.
Pearson Education India

Khuong, M.N. and Tran, T.B. (2015). Factors Affecting Impulse Buying toward
FashionProducts in Ho Chi Minh City — A Mediation Analysis ofHedonic Purchase.
International Journal of Trade, Economics and Finance, 6(4),pp. 223-229.

Krishna, A., Elder, R. and Caldara, C. (2010). Feminine to smell but masculine to touch?
Multisensory congruence and its effect on the aesthetic experience. Journal of
Consumer Psychology, 20, pp. 410-41

Krishna, A. (2011a). Sensory Marketing: Research on the Sensuality of Products. Routledge

Krishna, A. (2011b). An integrative review of sensory marketing: Engaging the senses to
affect perception, judgment and behaviour. Journal of Consumer Psychology,
doi:10.1016/j.jcps.2011.08.003

Lamb, C., Hair, J. and McDaniel, C. (2011). Essentials of Marketing. (7th ed.), Cengage
Learning

Lindström, M. (2005).Brand Sense: How to Build Powerful Brands through Touch, Taste,
Smell, Sight and Sound.(1st ed.),USA: Free Press

Lindström, M. (2008).Buy.ology, how everything we believe about what we buy is wrong. (1st
ed.),USA: Random House Business Book

Lindström, M. (2010).Brand sense, sensory secrets behind the stuff we buy. (2nd ed.),UK:
Kogan Page limited

Lindström, M. (2012). Brand washed, tricks companies use to manipulate our minds and
persuade us to buy.(1st ed.),UK: Kogan Page Limited

Lorraine, A. (2015). Parisian department stores: which is the best? Discover Walks, 18 June
2015

Parsons, A.G. (2011). Atmosphere in fashion stores: do you need to change? Journal of
Fashion Marketing and Management: An International Journal, 15(4), pp. 428-455

Pentz, C. and Gerber, C. (2013). The influence of selected senses on consumer experience: A
brandy case. Independent Research Journal in the Management Sciences, 13(1), pp.
183-190

Philippe, F., Lecours, S. and Beaulieu-Pelletier, G. (2009), Resilience and Positive Emotions:
Examining the Role of Emotional Memories. Journal of Personality, 77(1), pp. 139-
17

Rubin, A. and Babbie, E. (2009). Essential Research Methods for Social Work. 2nd ed.,
Cengage Learning
Saunders, M.N.K., Lewis, P. and Thornhill, A. (2012). Research Methods for Business
Students. 6th ed., Pearson Higher Education

Soars, B., (2009).Driving sales through shoppers' sense of sound, sight, smell and
touch,International Journal of Retail & Distribution Management,37(3), pp. 286-298

Townsend, C. (2015). Do men like shopping more than women? New survey finds males
spend MORE time and money in stores than their female counterparts. Daily Mail
Online, 23 September 2015

Vazifehdoost, H., Rahnama, A. and Mousavian, S.J. (2014). Evaluation of the Influence of
Fashion Involvement, Personality Characteristics, Tendency to Hedonic Consumption
and Store Environment onFashion-Oriented Impulse Buying. Mediterranean Journal
of Social Sciences, 5(16), pp. 223-231

Wedel, M. and Pieters, R. (2012). Visual Marketing: From Attention to Action. Psychology
Press


DOWNLOAD PDF

Back