IIARD International Institute of Academic Research and Development

IIARD International Journal of Economics and Business Management (IJEBM )

E-ISSN 2489-0065
P-ISSN 2695-186X
VOL. 6 NO. 1 2019

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INFORMATION QUALITY MANAGEMENT AND ORGANIZATIONAL PERFORMANCE OF TELECOMMUNICATION INDUSTRY IN RIVERS STATE, NIGERIA

DR. (MRS.) A. E. BESTMAN AND HEZEKIAH NAZOR P.

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Abstract

This thesis examined the relationship between Information quality management and organizational performance in telecommunication companies in Rivers State, Nigeria. The study was operationalized with the dimension of information quality management like accuracy. Organizational performance was measured by increased patronage and customer satisfaction.The target population comprised of the managerial and supervisory staff of four purposively selected telecommunication companies in Rivers State. The study used cross- sectional survey approach and descriptive research design, the sample sized used was 120. The objective of this study was to assess the relationship between information quality management and organizational performance in Telecommunication companies in Rivers State. Questionnaires were the major instruments used in gathering primary data which were analyzed using correlational analyses. The questionnaire used was subjected to face/content validity, this was done to ascertain the validity of the questionnaires to be administered. The scale used for this study had been previously adjudged reliable. Data was analyzed and results presented in tables, mean and standard deviation. And finally hypotheses were tested using the Spearman Rank Order Correlation Coefficient. The study found out that information quality management can bring about organizational performance by ensuring information accuracy. The study recommends that Organizations should work on the quality of their big data before it transcends to information, in order for the quality of information not been affected, thereby resulting to ineffective decision making that brings about loss.

keywords:

Information quality management, accuracy, organizational performance, increased patronage, customer’s satisfaction.

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